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FAQs







Phones and Devices

Please check that your internet connection is stable and that you use the recommended browsers for the best user experience. The e-learning platform works on dynamic web browsers. If using an old browser version, you may need to update it to the newer version as recommended on the website. Old browsers do not respond well to dynamic web pages. The website is optimized to work on the following browsers: - Internet Explorer version 9 or higher - Mozilla - Chrome - Opera mini - Safari browser

The e-learning platform is optimized to work on the following browsers: - Internet Explorer version 9 or higher - Mozilla - Chrome - Opera mini - Safari browser
Getting Started

Check that you are using the username sent in your activation email after registration and the password you set up during registration. Incase you have forgotten the password and username and can't trace the activation mail with both details, please click on the Reset password button and a reset password link email will be sent to your email. The reset password will also contain your username for easy reference.

Please check the Junk or Spam folder if the email isn't in your Inbox. Otherwise raise a ticket and the support team will assist.

Look out for the activation email in your spam or junk folder and click on the activation link. One must activate their account to be able to log in.

If you've forgotten your password, please get in touch with us for assistance.

Please note that our system does not send automated password recovery emails because they often get blocked by firewalls, especially for users in financial institutions. Please just reach out to us.

Check that you have activated your account by clicking on the activation email sent to your registration email address. Be sure to check the spam folder as they often end up here, then click on the authentication link. Please note that you can only reset your password after activating the account. Once activated follow the short reset password steps to reset the password.

Your certificate will be ready for download on your profile page once you've achieved the course pass mark of 80%.

To access your profile page, click the small grey profile icon in the main menu. Alternatively, you can go to the course quiz page and select "Dashboard" from the drop-down menu at the top right.

Your profile page lists all the courses you have enrolled for. Once you've passed a course quiz with at least 80%, a "Download certificate" button will appear next to the corresponding course. Click on this button to begin the download process.

You'll be prompted to complete a brief evaluation. After you've finished, simply click the button again to download your certificate. If you like, you can enter your name so that it appears on the certificate.

Yes, there is. While you normally would register through your email and name, there is the possibility to receive anonymous access through “codes”. You will have the chance to enter your real name just prior to printout your first certificate of participation.

Generally no. However, if you provide us with a good explanation why you would want to use our content in writing upfront, we may consider your request.
About this E-learning platform

Our courses primarily focus on financial institutions and investment projects in transition and developing countries. This clearly includes the typical barriers to a more sustainable finance that one tends to find in these countries. Some more general courses may also fit bankers from developed countries.

Our e-learning courses focus on typical loopholes and practical examples – the content is connected to the everyday work of the user and to recurrent challenges. The user meets different characters in our courses each of which with a very specific job role. The characters interact with each other, discuss problems and jointly develop suitable solutions. In specific scenarios the user/trainee is part of this team, making decisions and get feedback. Therefore it’s not just scrolling through the content but solving challenges (unrated) and learn that way.

The idea of offering our know-how through E-learnings came up through two country wide financial sector initiatives (Kenya and Sri Lanka) both co-funded (among others) by DEG. In the framework of these initiatives more than 25.000 bankers have undergone the E-learning courses successfully and the number is still rising as both platforms are up and running. Lessons learnt from these platforms have gone into the development of the present platform and courses improved considerably both in terms of content and functionality ever since.

The existing e-learning platforms in Kenya and Sri Lanka have been co-financed by the European Development Financing Institutions DEG (Germany), FMO (the Netherlands), Proparco (France) and OeEB (Austria) and were run by local bankers associations. Sustainability.Training is a spin-off of these two technical assistance projects. The technical partner is Farwell Innovations Ltd. (e-learning platform), Open edX (Learning Management System) and Digital Ocean (server hosted in Germany). The Sustainability.Training platform is promoted by a network of highly specialised sustainable banking experts working for Innovativkonzept GmbH, Germany, KfW and DEG. This KfW DEG e-learning platform on Sustainability and Corporate Governance has been financed by the German Federal Ministry for Economic Cooperation and Development (BMZ). The technical partner is Farwell Innovations Ltd. (e-learning platform), Open edX (Learning Management System) and Digital Ocean (server hosted in Germany).

Obviously, learning in a classroom is even more personal and interactive, but there are a lot of benefits to use e-learning. Due to its high degree of convenience and flexibility, the resources are available from anywhere and at any time. There is no hard and fast rule. Moreover, the courses can be offered at much lower cost per course delivered. Finally, good trainers are hard to find, if at all you find one. As a matter of fact, at Innovativkonzept we felt such a strong feedback for our life trainings that we could not cater to all requests and therefore opted to develop an e-learning solution instead.

All trainings are designed in a way to support KfW or DEG clients and other organisations and to familiarize with its E&S  risk, opportunities and requirements. Furthermore courses will help interested companies to build up their business case for sustainability. The team developing the courses not only comprised environmental and social experts but also banking specialist with a deep understanding of the necessary balance between economical, ecological and social considerations. As a rule of thumb, our recommendations focus on what is realistically feasible and also incorporate soft factors of how to bring about change. The way in which the content of the e-learning courses is conceived and designed is unique.



General questions

Yes, you can. It is available under “Courses”. The sample content shows selected sections from various courses, with the aim to give a fairly good overview on how our courses look like and how they work. Alternatively you can request a test license for a course of your choice from us.

As part of our CSR activities, we regularly offer free access to our courses to selected individuals. Kindly send a motivational letter to the following email address in order to apply for free access: ESG-Trainings@deginvest.de

Of course you can. You would just need to bear in mind that the original target group of the courses are bankers (good knowledge on banking and financials and limited background on E&S issues) or corporate customers.

It was indeed simple and obvious. DEG set up this training platform in June 2020 to serve the training needs of its clients. Further courses were added by KfW since 2021. The training needs, and typical solutions to these needs, have been identified in countless life training programmes by Innovativkonzept GmbH, KfW, and DEG. The platform is intended to grow; hence, kindly provide us with your ideas and recommendations on potential issues or topics you would like to see covered in upcoming courses (ESG-Trainings@deginvest.de).

Yes, you can.

For KfW or DEG client HR Managers, we offer access to one entire course of their choice for one week for test purposes. Kindly provide us with your email and tell us which course you want access to.

Content Preview

KfW clients and GEG's banking clients benefit from free access to the e-learning platform. Pricing details for all other customers can be found on our pricing page.

Flat-rate access grants participation in all courses available on our e-learning platform for a specific number of users for one year. This option offers unlimited access to our entire course library, ensuring comprehensive learning opportunities for your team.

Bundle rates access allows you to select specific courses and purchase a set number of licenses for these. This package of courses of your choice is offered at a discounted rate compared to individual course purchases. These courses can also be accessed for one year, providing flexibility and cost savings tailored to your learning needs.

For further details, please visit our pricing page.

Firstly, we'd like to understand whether you're interested in bundle or flat-rate access.

For flat-rate access, we only require the number of flat rates needed.

For bundle rates, we'll need two pieces of information:

  1. The number of licenses you wish to purchase per course.
  2. The total number of trainees (each trainee will receive their own access code).

It's important to note that we don't require any personal details such as names or email addresses of trainees.

After successfully passing a course quiz, you'll be prompted to enter your real name (if desired), which will then appear on the course certificate.

Kindly directly login on (without further registration) on the login page of the platform: https://kfwdeg.sustainability.training/login

If you haven't purchased licenses for the desired course, the trainee will receive a message indicating that access is not possible.

However, if licenses for the course have been purchased and are still available, the trainee will gain access on a "first come, first served" basis. It's crucial to inform each trainee about the courses they are supposed to take.

Financial Institutions


Your KFW / DEG Sustainability Training Account