FAQs







Phones and Devices

Please check that your internet connection is stable and that you are using the recommended browsers for the best user experience. The elearning platform works on dynamic web browsers. If using an old browser version, you may need to update it to the newer versions as recommended on the website. Old browsers do not respond well with dynamic web pages. The website is optimized to work on the following browsers: - Internet Explorer version 9 or higher - Mozilla - Chrome - Opera mini - Safari browser

The e-learning platform is optimized to work on the following browsers: - Internet Explorer version 9 or higher - Mozilla - Chrome - Opera mini - Safari browser
Getting Started

Please check the Junk or Spam folder if the email isn't in your Inbox. Otherwise raise a ticket and the support team will assist.

Look out for the activation email in your spam or junk folder and click on the activation link. One must activate their account to be able to log in.

Check that you have activated your account by clicking on the activation email sent to your registration email address. Be sure to check the spam folder as they often end up here, then click on the authentication link. Please note that you can only reset your password after activating the account. Once activated follow the short reset password steps to reset the password.
About this E-learning platform

Our courses primarily focus on financial institutions and investment projects in transition and developing countries. This clearly includes the typical barriers to a more sustainable finance that one tends to find in these countries. Some more general courses may also fit bankers from developed countries.

Our e-learning courses focus on typical loopholes and practical examples – the content is connected to the everyday work of the user and to recurrent challenges. The user meets different characters in our courses each of which with a very specific job role. The characters interact with each other, discuss problems and jointly develop suitable solutions. In specific scenarios the user/trainee is part of this team, making decisions and get feedback. Therefore it’s not just scrolling through the content but solving challenges (unrated) and learn that way.

For larger customers Innovativkonzept GmbH will offer their assistance free of cost or at a nominal cost. Kindly get in touch should you require this assistance or learn from how this aspect was solved in other financial institutions.

Let’s say you want your staff (6 people) trained on 4 different courses you have pre-selected. Purchasing access to modules: 6x4x50= 960 €, Flatrate XS for 10 users and ten modules=1.200€. While purchasing modules is cheaper, a flatrate would give access to all our modules and to 10 people. This would make sense in case one of your colleagues from other departments (e.g. selected investment managers) would like to go through the courses as well.

Financial institutions customer will receive access to the “backend” of our Learning Management System in case they opted for Flatrate M or higher, respectively purchased more than 100 courses. Here you can track the progress of your colleagues and generate statistical reports on course uptake.

Yes, you can. It is available under “Courses”. The sample content shows selected sections from various courses, with the aim to give a fairly good overview on how our courses look like and how they work.

Generally no. However, if you provide us with a good explanation why you would want to use our content in writing upfront, we may consider your request.

As part of our CSR activities, we regularly offer free access to our courses to selected individuals. Kindly send a motivational letter to the following email address in order to apply for free access: ESG-Trainings@deginvest.de

Of course you can. You would just need to bear in mind that the original target group of the courses are bankers (good knowledge on banking and financials and limited background on E&S issues) or corporate customers.

The idea of offering our know-how through E-learnings came up through two country wide financial sector initiatives (Kenya and Sri Lanka) both co-funded (among others) by DEG. In the framework of these initiatives more than 25.000 bankers have undergone the E-learning courses successfully and the number is still rising as both platforms are up and running. Lessons learnt from these platforms have gone into the development of the present platform and courses improved considerably both in terms of content and functionality ever since.

The existing e-learning platforms in Kenya and Sri Lanka have been co-financed by the European Development Financing Institutions DEG (Germany), FMO (the Netherlands), Proparco (France) and OeEB (Austria) and were run by local bankers associations. Sustainability.Training is a spin-off of these two technical assistance projects. The technical partner is Farwell Innovations Ltd. (e-learning platform), Open edX (Learning Management System) and Digital Ocean (server hosted in Germany). The Sustainability.Training platform is promoted by a network of highly specialised sustainable banking experts working for Innovativkonzept GmbH, Germany. This DEG e-learning platform on Sustainability and Corporate Governance has been financed by the German Federal Ministry for Economic Cooperation and Development (BMZ).

Obviously, learning in a classroom is even more personal and interactive, but there are a lot of benefits to use e-learning. Due to its high degree of convenience and flexibility, the resources are available from anywhere and at any time. There is no hard and fast rule. Moreover, the courses can be offered at much lower cost per course delivered. Finally, good trainers are hard to find, if at all you find one. As a matter of fact, at Innovativkonzept we felt such a strong feedback for our life trainings that we could not cater to all requests and therefore opted to develop e-learnings instead.

As a matter of fact this was simple as obvious. This training platforms has been set up by DEG in June 2020 to serve training needs of its clients. The training needs as well as typical solutions to these needs have been identified in countless life trainings carried out by both Innovativkonzept GmbH and DEG. The platform is intended to grow, hence kindly provide us with your ideas / recommendations on potential issues or topics you would like to see covered in upcoming courses per email (ESG-Trainings@deginvest.de).

All trainings are designed in a way to support DEG clients and other organisations and to familiarize with its E&S Requirements. Furthermore courses will help interested companies to build up their business case for sustainability. The team developing the courses not only comprised environmental and social experts but also banking specialist with a deep understanding of the necessary balance between economical, ecological and social considerations. As a rule of thumb, our recommendations focus on what is realistically feasible and also incorporate soft factors of how to bring about change. The way in which the content of the e-learning courses is conceived and designed is unique.

Yes, you can. For DEG clients HR Managers we offer access to one full course of their choice for a duration of one week, for test purposes. Kindly provide us your email and tell us which course you would want to get access to.


Cant find a solution to your problem? Let us know and we will get back to you.


General questions

Whenever you log back into a course, the courses will open from where you left off to save you the trouble of looking for the page.

Yes , this is possible. Click on the Bookmark icon at the top right corner of the screen and your page will be saved in the bookmarks.

Your scores for gradable quizzes will be available on the My Progress page. You may also access your average course scores on your profile page.

Your certificate will be available for download in your profile page if you have attained the course pass mark of 80%.

You can access content for as long as your license is valid.

You can access your certificate from your profile page for courses that you completed and attained the passmark in. However you will not be able to access course content if your license expired.

Unless you are a self sponsored learner, kindly check with your HR or Training Manager that your bank / organisation has purchased a license to access the course. You may also contact support by raising a ticket.
Financial Institutions

Financial institutions customer will receive access to the “backend” of our Learning Management System. Here you can track the progress of your colleagues and generate statistical reports.


Cant find a solution to your problem? Let us know and we will get back to you.


Your DEG Sustainability Training Account

Check that you are using the username sent in your activation email after registration and the password you set up during registration. Incase you have forgotten the password and username and can't trace the activation mail with both details, please click on the Reset password button and a reset password link email will be sent to your email. The reset password will also contain your username for easy reference.

Please click on reset password to initiate the process to reset your password. (screenshot / image with the log in page and reset password will be included).

Yes, there is. While you normally would register through your email and name, there is the possibility to receive anonymous access through “codes”. However, in this case the certificate will not be issued in your name. Kindly let us know when purchasing your access if you wish to access through codes and not through emails.


Cant find a solution to your problem? Let us know and we will get back to you.